Due to the sheer volume of the many e-mails we receive, we can not guarantee an immediate reply. We do however - greatly value hearing from you and will make every effort to reply to each e-mail within 24 to 48 hours of receiving it.

NOTE: If you email through an internet service provider such as aol.com that uses a spam-blocker or if you use spam-blocking software you may not receive a reply. We attempt to provide prompt replies to every email but are unable to 100% of the time because our emails may be blocked. If you have emailed us but received no reply within 5 business days please retry sending from (or providing us) an alternate email address or by calling our toll free customer service number (in the USA) or our international customer service number and leave us a message with your phone number.

Mailing Address: Deca Aloe Arborescens U. S. LP / 3102 Maple Ave, Suite 420 / Dallas, Texas 75201